Shipping policy

1. Order Processing Time

Orders are typically processed within 2 business days from the date of purchase. Processing times may vary depending on product availability and order volume.

2. Shipping Rates

Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before completing your purchase.

3. Domestic and GCC Shipping

We currently offer shipping to domestic and GCC destinations. GCC customers are responsible for any customs duties, taxes, or fees that may apply to their orders.

4. Order Tracking

Once your order has been shipped you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.

5. Delivery Times

Delivery times vary depending on your location and the shipping method selected. Please note that delivery times may be affected by external factors such as customs processing times.

6. Undeliverable Packages

If a package is undeliverable due to incorrect address information provided by the customer or other reasons, we will attempt to contact you to resolve the issue. Additional shipping charges may apply for re-shipment.

7. Damaged or Lost Packages

In the rare event that your package is damaged during transit or lost please contact us at Matchamoments.ae@gmail.com with your order number and details. We will work with the shipping carrier to resolve the issue promptly.

8. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. The latest version will be posted on our website with the effective date.